Last modified: September 29, 2024
Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@catisgod.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to Distopion without first requesting a return will not be accepted.
You can always contact us for any return question at support@catisgod.com
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. Usually, it takes from 5-15 business days for the amount to be shown in your bank account.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@catisgod.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@catisgod.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order cancellations
If you wish to cancel your order after placing it, please note that a small cancellation fee may apply. This fee will not exceed 2% of your order total and is determined by your payment method and the currency used. Once we receive your cancellation request, we will calculate the exact fee and notify you via email. We appreciate your understanding and strive to keep these fees as minimal as possible.
Need help?
Contact us at support@catisgod.com for questions related to refunds and returns.