If you have any doubt or question we suggest you to refer to the FAQ section.
You can also contact us via emails below.
Questions & General Support
For order-related inquiries, email us with your order details. Our team will quickly assist with your request.
Returns & Exchanges
To process a return or exchange, please email us with the details of your order and the items you wish to return or exchange. Our customer service team will provide you with instructions for sending your items back to us.
Your Questions Answered (FAQ)
Dive into the heart of Distopion’s ethos and operations. From our inspiration to our commitment to quality,
we’ve addressed the queries we often encounter. If there’s something we’ve missed, we’re always here to
chat.
What is Distopion’s mission?
Distopion aims to perfect the shopping experience by ensuring a seamless journey from the moment a customer lands
on the website. The brand is driven by a passion for unique design, affordability, and a commitment to setting new
trends in fashion. Every piece from Distopion undergoes meticulous checks to meet a high standard of quality,
reflecting the brand’s mission to make premium fashion accessible.
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping information and payment details.
What are the shipping options available?
We offer the following shipping options:
| Order(s) | Shipping Fee | Estimated Delivery |
| Under €60 | €7.99 | 7-25 business days |
| €60-€99 | €5.99 | 7-25 business days |
| Over €99 | Free | 7-25 business days |
Do you offer free shipping?
Yes, we offer free shipping on orders over €99.
What is the return policy?
We have a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order.
How do I initiate a return or exchange?
To initiate a return or exchange, please email us at returns@catisgod.com with your order number and the reason for your return. We’ll provide you with further instructions on how to proceed.
What payment methods are accepted?
We accept all major credit cards and payment wallets such as Apple Pay and Google Pay.
How can I get in touch with customer service?
You can reach our customer service team by emailing support@catisgod.com. We’re here to assist you with any questions or concerns you may have.